We want you to use our silk jewelry as much as possible and without worries. That's why we offer you the option to renew or replace your item at any time.

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After Purchase Service

Our silk jewelry is designed for maximum use and can be adapted to match any outfit. With over ten years of experience working with silk threads, we ensure that our silk jewelry is durable and perfect for those with sensitive skin.

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Renewal and Exchange

You can renew or exchange your jewelry at any time without limitations:

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• Silk necklace renewal - 25 USD

• Silk bracelet renewal - 18 USD

• Silk earring renewal (short or long) - 16 USD

 

 

What Does Our Guarantee Include?

We will disassemble the jewelry, clean and replace any necessary components, and crochet everything onto new silk threads. This will restore it to its original condition, just like when you first bought it.

If your personal taste has changed over time, you can always exchange your old jewelry for a new one from our gallery's variety.

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Service by Mail

Even if you live far away and cannot visit our store in Old Jaffa, you can use our renewal and exchange service via mail delivery. (The service does not include shipping costs, which vary according to geographical location and the shipping method requested by the customer.)

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How Does the Service Work?

If you're nearby, you're welcome to visit our gallery at any time. If you're far away, simply contact us by email, request the renewal & exchange service, and attach a picture of the item you want to renew or replace.

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Terms and Conditions

The service is available to all our customers and is not limited in the number of times you can use it.

To activate the service, you must send us the old item.

No invoice or proof of purchase is required, and the service is provided to anyone who has our item, whether you received it as a gift or purchased it elsewhere.

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The silk condition of the returned item does not matter... the item can be worn, torn, disassembled, or any condition as long as all the item components like pearls, crystals and gems are in proper condition and available for our Reuse.

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That's it, no more terms and conditions or restrictions ...

And yes, the service is not limited in any way, and you can activate the service as many times as you like…

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Just as the title promises: 100% guarantee on your satisfaction.

 

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